Replacement Policy

Replacement of a product is allowed only under the following circumstances:

• The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
• Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product.
• Customer Need to make a proper Video At time of delivery .
• Video should clearly show packaging before opening and all side of seals need to be shown in video if any part is not shown properly video will be rejected  . And no seal should be broken or damaged .And package should be open while making video . 
• Video should be in one shot and one angle no cut should be there .
• For Returning product Customer has to bear Two way shipping charge if fault is not of Elver side .
• And if there is a issue with delivered product .And after investigation if we find fault is from Elver side then we will replace the product for the customer with 2 side shipping charge . Replacement will be proceeded only after we receive return order.
  
• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
• In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Elver team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Elver.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
• In case of replacement, the whole product package with the product and its accessories intact customer should arrange its courier .
• A product will not be replaced under the following circumstances:
  • Customer is not happy with the look of a defect free product
  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.